![]() ![]() They develop and maintain mutually beneficial and professional relationships with each customer. These professionals record customer complaints, inquiries, feedback, and actions taken. Besides processing applications, orders, and forms requested by customers, phone representatives also update customers about the products/services information. They handle and resolve customer complaints related to its services/products and product/service sales. Furthermore, as a business representative, it is essential to have a great understanding of the company’s vision and mission, including its policies and regulations.Ī phone representative answers customer calls, complaints, and inquiries professionally. Among their responsibilities include answering inquiries, processing payments, assisting clients in filling out forms, negotiating contracts, developing sales strategies, researching new business and client opportunities, and producing sales reports. Typically working as a member of a company’s sales team, a business representative offers products and services to customers through appointments or calls and correspondence, securing sales and customer satisfaction. Here are the top salaries for different types of call center representatives: So if you’d like to work as a call center representative, it helps to have an idea of what the highest-paid types of call center representatives are so that you can plan your career progression. Table Of Contents: Background | Table | Methodology | FAQs BackgroundĬhoosing a career path can be difficult, and while pay shouldn’t be the only thing you consider in your decision, it is a significant factor. The average call center representative salary is $31,549 per year, and the average hourly pay is $15.17. The second highest-paying type of call center representative is phone representative, with an average salary of $42,827. Here is a summary of our findings for the highest-paying types of call center representatives:īusiness Representative is the highest-paid type of call center representative with an average salary of $51,604 and an average hourly rate of $24.81. Using that data set, the team has identified the types of call center representatives that are the highest paid based on their average annual salaries. Using a combination of public government and company data as well as data gathered from thousands of job postings, the Zippia data team has created average salary estimates for jobs across the US. We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.Research Summary. If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). To request an accommodation – including a qualified interpreter, written information in other formats, translation or other services – email or call 87. We provide reasonable accommodations to individuals with disabilities as needed. Our Pay Transparency statement is available here: Pay Transparency Nondiscrimination Provision We only accept applications for employment via this site. To review the CVS Health Affirmative Action and Equal Employment Opportunity Policy Statement, click here. We comply with the laws and regulations set forth in the following: Know Your Rights poster. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We are an equal opportunity and affirmative action employer. ![]()
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